Terms of Service that set the engagement

These Terms of Service (“Terms”) form a binding agreement between you (“you,” “Client,” or “Visitor”) and BRANCLE TECHNOLOGIES LLC, a Kentucky limited liability company with its principal office at 212 N. 2nd St. STE 100, Richmond, KY 40475 (“Brancle,” “we,” “us”). By accessing https://brancle.com, emailing hello@brancle.com, or booking through our Cal.com scheduler, you agree to these Terms.

You represent you are at least 18 years old and have authority to bind any company you name in an inquiry or booking. If you do not agree, do not use the Site or book time.

Paid automation work is set in a signed proposal, statement of work, or master services agreement (each, an “SOW”). Where an SOW conflicts with these Terms about the same work, the SOW controls. Project-data handling is additionally governed by our Data Processing Addendum (Policy #6); the DPA controls on conflict about project personal data. Our Privacy Policy (Policy #1) governs Site data and is incorporated by reference.

Provider: BRANCLE TECHNOLOGIES LLC, 212 N. 2nd St. STE 100, Richmond, KY 40475. Contact: hello@brancle.com. Website: https://brancle.com. We are an AI automation studio that designs and deploys agentic workflows inside the systems businesses already run on.

References to Upwork or LinkedIn on the Site are outbound links to our profiles. They are independent platforms with their own terms; engaging us there is additionally subject to that platform’s terms for work sourced through it.

Brancle offers two tracks: (a) a free automation audit described in Section 5, and (b) custom design, build, deployment, and measurement of agentic workflows. Descriptions on the Site — repetitive task automation; structured workflow orchestration (onboarding, approvals, order-to-cash, reconciliation, ticket resolution); and judgment work (classification, scoring, summarization, policy-aware decisions) — are illustrative examples of capability, not committed deliverables.

We serve every industry in principle, but we accept engagements selectively and may decline work that requires certifications we do not hold or autonomous high-stakes decisions without human review (see Section 7).

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for evaluating Brancle. All Site content — copy, graphics, illustrations, wordmark, layout, and code — is owned by BRANCLE TECHNOLOGIES LLC or its licensors and protected by intellectual property law.

• No scraping, bulk harvesting, or automated extraction of Site content or booking availability.
• No reverse engineering, disruption, or circumvention of the scheduler, hosting, or security controls.
• No misrepresentation of affiliation, no impersonation, and no submission of unlawful, infringing, or sensitive personal information through inquiry fields.
• No reliance on Site content as legal, financial, medical, or compliance advice.

We may suspend Site access for violation, abuse, or security risk, with or without notice as the risk requires.

The “free 30-minute automation audit” is a single discovery call per company, booked through event type “arqamwithbrancle/30min,” where we map your most time-consuming workflows, identify where agents may fit, and model potential hours and cost impact as an estimate. It includes a mapped, ROI-ranked opportunity list and carries no obligation to engage.

• Scheduling, reminders, rescheduling, and no-show handling run through Cal.com; repeatedly missed bookings may not be re-offered.
• ROI figures and “real numbers” discussed are good-faith estimates based on information you provide — not guarantees, bids, or warranties of savings.
• The audit plan, maps, and models we prepare remain Brancle intellectual property; you receive a use-only copy to evaluate engagement. Broader rights transfer only under a paid SOW.
• “No obligation, no pressure” means you may walk away with the plan; it does not promise unlimited pre-sales analysis or designs.

Timelines on the Site — including “most first workflows live in four to six weeks” and “under six weeks from discovery” — are estimates conditional on your cooperation. For any build you agree to:

Delays, withheld access, or late feedback extend timelines day-for-day and may re-sequence the rollout (shadow → supervised → autonomous) for safety.

Agentic workflows reason over context and tools and are inherently non-deterministic: the same input can produce different phrasing, ordering, or edge-case handling across runs, model versions, or tool responses. Phrases on the Site such as “never tire,” “same way every time,” or “complete audit trail” describe design intent, not a warranty of infallibility.

• Confidence thresholds, validation steps, and escalation paths are calibrated jointly and tuned as edge cases surface — method in Policy #5 (Responsible AI).
• You will not use workflows to make solely automated decisions with legal or similarly significant effect unless your SOW expressly permits it and your counsel has approved the controls.
• Model, tool, or API changes by third parties may alter behavior; we will propose adaptations under change control rather than warrant invariance.

Numbers on the Site — 70% manual hours removed, 3–6x faster turnaround, 99.2% accuracy on structured tasks, live in under six weeks — and statements such as “move the numbers your CFO cares about,” “two days faster,” “fell 60%,” or “without a single temp hire” are illustrative past outcomes or individual client experiences. They are not typical, not promises, and not warranties of future results. Past performance does not predict future performance; your baseline, data quality, volume, cooperation, and scope determine your outcome.

Testimonials, including 5-star ratings and named roles across finance, healthcare, SaaS, e-commerce, logistics, insurance, and real estate, reflect those speakers’ experiences with Brancle and do not guarantee you will achieve the same. Our promise of “a working, measurable automation in production — or we keep iterating until it’s right” means good-faith iteration against the SOW’s acceptance criteria through the agreed rollout, not uncapped rework and not a guarantee that hours return.

Paid work is fixed-fee per signed SOW unless the SOW states time-and-materials. Fees are scoped to the named workflow, systems, and acceptance criteria; out-of-scope systems, rules, volume, or integrations re-scope under change control.

ROI models shared pre-sale are estimates for scoping, not price caps or savings guarantees, and do not adjust fixed fees unless the SOW says so.

Pre-existing Brancle materials — methods, prompts, frameworks, components, and general know-how — remain Brancle property. On full and final payment for a fixed-fee SOW, we assign to you the client-specific deliverable built for you under that SOW (workflow configuration, documentation, and reports), subject to a retained, royalty-free license back to Brancle to operate, support, and reuse general components that do not reveal your confidential information.

Your data, marks, and system content remain yours. You grant Brancle a limited license to use them to perform the SOW. Audit maps and models remain Brancle property per Section 5 until a paid SOW grants broader rights. Neither party acquires the other’s trademarks; any press or logo use requires prior written consent.

Each party will hold the other’s non-public business, technical, and client information in confidence, use it only to perform under these Terms or an SOW, and protect it with at least reasonable care for three years from disclosure (longer for trade secrets). Carve-outs: information already known, public through no fault, independently developed, or received from a lawful third party.

If compelled by valid legal process to disclose, the receiving party will give prompt notice where lawful and disclose only what is required. This section does not limit our right to use aggregated, de-identified learnings that cannot reasonably identify you.

To the maximum extent permitted by law, the Site, audit, estimates, and workflows are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, compatibility with every system, uninterrupted or error-free operation, or achievement of any ROI, timeline, or accuracy figure.

We do not warrant compliance certification (such as SOC 2, HIPAA, or PCI) and do not provide legal or compliance advice. Statements about least-privilege access, logging, retention, or approval gates describe our standard approach; regulated-appropriate controls for your environment must be specified in your SOW and approved by your counsel. Third-party systems, models, and APIs carry their own terms and warranties, if any, from their providers.

To the maximum extent permitted by Kentucky law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, even if advised of the possibility; and (b) each party’s aggregate liability arising from or relating to the Site or any SOW is capped at the fees you paid to Brancle in the six months preceding the event giving rise to the claim.

The cap does not limit liability that cannot be limited by law, your payment obligations, or your indemnification duties for misuse or data-rights failures. You acknowledge the fees reflect this allocation of risk and that Brancle would not engage on an uncapped basis.

You will indemnify, defend, and hold harmless BRANCLE TECHNOLOGIES LLC and its members, officers, and contractors from third-party claims, damages, and reasonable attorneys’ fees arising from: (a) your misuse of the Site or workflows; (b) data, instructions, or access you provide without adequate rights; (c) unsupervised high-stakes or regulated use contrary to Sections 6–7; or (d) your breach of these Terms or an SOW.

We will indemnify you against third-party claims that a deliverable as delivered infringes a U.S. intellectual property right, capped per Section 13, provided you give prompt notice, sole control of defense to us, and reasonable cooperation. We may replace, modify, or procure rights to remediate, or terminate the affected SOW with a pro-rata refund of prepaid, unaccepted fees as your exclusive remedy for infringement.

These Terms apply while you use the Site and, for SOW work, through acceptance plus any support period named in the SOW. Either party may terminate an SOW for material breach uncured within 14 days’ written notice; audits end on delivery of the plan. Sections 8–15 survive termination or expiration.

We may update these Terms as the Site, scheduler, hosting, or law changes by posting the revised version with a new Effective date; material changes are highlighted by date change, and continued use after posting constitutes acceptance. These Terms and any SOW constitute the entire agreement about their subject matter.

These Terms are provided for transparency about how we work and do not constitute legal advice. Project-data protections are set in your SOW and DPA (Policy #6), which control on conflict about project data.